How can we help?

You'll see an order confirmation right after payment, and the order appears in your account under Order History and on the Track Order page.

Open Track Order to follow every order through its stages: Placed → Paid → Shipped → Delivered. You'll see the items, totals and delivery address for each order.

If your order hasn't shipped yet, email growbox30@gmail.com as soon as possible with your order number and we'll do our best to help. Once an order has been shipped by the seller it can no longer be changed.

You can check out with your email, but creating an account lets you track orders, keep your details and view your order history.

Our launch delivery zones cover Lagos: Lekki, Victoria Island, Ikoyi and up to the Ajah axis. If you're outside these areas, email us and we'll confirm what's possible.

Delivery is free on orders over ₦100,000 within our covered delivery zones. For other orders and locations, contact support and we'll confirm the delivery cost before dispatch.

Sellers pack every plant safely for transport, and each order includes a free care guide so your plant settles in well.

Orders are packed and dispatched by the seller you bought from. The status in Track Order updates to Shipped once your order is on its way.

If your plant arrives damaged, unhealthy or not as described, email growbox30@gmail.com within 7 days of delivery with your order number and a few photos. We'll arrange a replacement or refund.

Email support with your order number and photos of the issue. Once we review it, we'll tell you the next steps — usually a replacement or a refund to your original payment method.

Approved refunds are processed back to your original payment method. Bank processing times can vary — if it's taking longer than expected, email us and we'll check on it.

Payments are handled by Paystack — you can pay with debit/credit cards, bank transfer or USSD.

Yes. Payments are processed securely by Paystack. We never see or store your card details.

This is usually resolved automatically, but if it persists email growbox30@gmail.com with your payment reference (it starts with GROWBOX_) and we'll sort it out.

Yes — every order includes a free care guide. Individual product pages also show light, water and difficulty details where the seller has provided them.

Plants are living products, so leaf shape, size and colour vary naturally — product photos are illustrative. If yours looks substantially different from what you ordered, contact support within 7 days.

Send us photos and a short description within 7 days of delivery. Many issues are fixable with simple care adjustments, and if not, the 7-day happiness guarantee applies.

Apply through Sell on GrowBox. Once approved, you'll get access to the vendor dashboard to list products, manage stock and fulfil orders.

Our team reviews applications as quickly as possible. You'll be contacted by email with the outcome and next steps.